1. Overview
Synergy Travel Australia (“we”, “us”, or “our”) respects your right to privacy. This Privacy Policy explains how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By booking travel arrangements, accessing our website (synergytravel.com.au), or interacting with our services, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.
2. Information We Collect
We collect personal information that is reasonably necessary to provide travel, booking, website accounts, and customer support services. This includes:
• Identity and Contact Details: Full name, date of birth, residential/postal address, email address, and phone number.
• Travel and Booking Details: Passport numbers, frequent flyer numbers, travel itineraries, accommodation preferences, and emergency contact details.
• Account Login Information: Username, password, and account settings for users who register on our website.
• Payment Information: Credit card numbers, expiration dates, cardholder names, billing addresses, and transaction histories collected when you process payments through our website.
• Sensitive Information: With your explicit consent, we may collect sensitive data such as dietary requirements, religious considerations, or health/medical information necessary for specific travel arrangements.
• Website Usage Data: IP addresses, cookies, browser types, and interaction metrics when you visit our digital platforms.
3. How We Collect Your Information
We collect personal information directly from you whenever possible—such as when you:
• Make a travel booking, inquiry, or submit a payment via synergytravel.com.au, over the phone, or in person.
• Create a user account or log into our secure website client portal.
• Subscribe to newsletters, promotional alerts, or travel updates.
• Participate in competitions, surveys, or register for promotions.
We may also collect information from third parties, such as travel partners, corporate bookers, or travel agents acting on your behalf, where you have authorised them to do so.
4. Cookies and Digital Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your login preferences, and analyze web traffic. You can adjust your browser settings to disable cookies, though some features of our website may not function correctly as a result.
5. How We Use Your Information
We use your personal information strictly for legitimate business operations, including to:
• Facilitate, manage, process, and securely charge your travel bookings, ticketing, and accommodations.
• Authenticate your identity and maintain secure access to your website user account.
• Communicate with you regarding your itinerary, schedule changes, or booking updates.
• Provide customer support and handle feedback or complaints.
• Send you marketing communications, special offers, or newsletters (where you have opted in).
• Comply with legal, regulatory, and risk-management obligations.
6. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. However, we may disclose your information to trusted third parties when necessary to deliver our services, including:
• Travel Service Providers: Airlines, hotels, tour operators, car rental companies, and insurance providers involved in fulfilling your booking.
• Service Providers & Contractors: IT support, website hosting partners, financial institutions, payment gateways, and marketing platforms that assist in running our business.
• Legal and Regulatory Authorities: Government bodies, law enforcement, or customs/immigration authorities when required or authorised by law.
Some third-party providers or travel suppliers may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles your data in a manner consistent with Australian privacy standards.
7. Security and Storage of Information
• We hold your personal information in both secure electronic databases and physical records.
• Payment Security: All online payment transactions performed on our website are encrypted using industry-standard secure socket layer (SSL) technology. We handle financial transactions in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
• We implement technical, physical, and administrative safeguards—including secure encryption for website accounts—to protect your data from misuse, interference, loss, or unauthorized access.
• When personal information is no longer required for the purpose for which it was collected—and we are not legally required to retain it—we take reasonable steps to securely destroy or permanently de-identify it.
8. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask for corrections if you believe the data is inaccurate, incomplete, or out of date.
• Requests should be submitted in writing to our privacy contact.
• We may need to verify your identity before granting access. We do not charge a fee for making a request, though administrative costs may apply for retrieving archived copies.
9. Complaints and Contact Us
If you have questions about this Privacy Policy or believe your privacy has been breached, please contact us:
• Email: admin@synergytravel.com.au
• Phone: 08 9384 4110
If you are not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.